Terms of Service

Welcome to Pupora. By accessing or using our website and placing an order, you agree to the following Terms of Service.

1. About Pupora

This website is operated by Pupora, a pet lifestyle brand operated by Northwood Brands. References to "we," "us" and "our" refer to Pupora.

2. Acceptance Of Terms

By browsing this website, creating an account or placing an order, you confirm that you have read, understood and agreed to these Terms of Service, along with our Privacy Policy, Shipping Policy and Returns & Refunds Policy.

3. Products

Pupora products are designed for everyday pet-care routines. Customers are responsible for choosing products that are appropriate for their pet's size, age and behavior.

Pupora products are not medical devices and are not intended to diagnose, treat, cure or prevent any condition. Pets should be supervised when required, especially when using feeding, grooming, travel, play or enrichment products.

Please check product dimensions, materials and usage instructions on the product page before ordering.

4. Pricing And Payment

Prices are listed in US dollars (USD) and may change without notice. Promotional pricing is valid only for the duration listed.

Payments are processed securely through Shopify and trusted third-party payment providers. By placing an order, you authorize us to charge your chosen payment method.

5. Order Acceptance

We reserve the right to refuse or cancel an order at any time, including if a product is unavailable, if payment fails or if we suspect fraud or a violation of these terms.

6. Shipping

Shipping terms, processing times and delivery estimates are described in our Shipping Policy. Shipping estimates are not guaranteed.

7. Returns And Refunds

Returns are subject to the terms described in our Returns & Refunds Policy, including the 30-day return window and eligibility conditions.

8. Accuracy Of Information

We do our best to display product information accurately, but we do not guarantee that descriptions, prices, images or other content are error-free. We reserve the right to correct errors and update information at any time without prior notice.

9. Intellectual Property

All content on this website, including text, images, logos, product names and design elements, is the property of Pupora, Northwood Brands or their respective owners and may not be used without prior written permission.

10. Third-Party Tools

Our website may contain links to or integrations with third-party services. We are not responsible for the content or practices of those services.

11. Limitation Of Liability

To the maximum extent permitted by law, Pupora is not liable for indirect, incidental or consequential damages related to your use of the website or our products.

12. User Responsibilities

You are responsible for the security of your account, the accuracy of your order details and your compliance with applicable laws.

13. Changes To The Terms

We may update these terms from time to time. Continued use of the website after changes means you accept the updated terms.

14. Contact

For questions about these terms, please contact us at pupora@northwoodbrands.com.