Customer Support
Contact Information
If you have any questions about your order, shipping, returns or Pupora products, our team is here to help.
Customer Support
Email: pupora@northwoodbrands.com
Please include your order number when contacting us about an existing order.
Response Time
We usually respond within 1–3 business days. Response times may be longer during weekends, holidays or high-demand periods.
Business Information
Pupora
Operated by Northwood Brands
Email: pupora@northwoodbrands.com
Customer Support Topics
You can contact us for:
- order questions;
- shipping updates;
- return or refund requests;
- damaged, defective or incorrect items;
- product questions;
- general support.
Important Note
For order-related requests, please include:
- your order number;
- the email address used at checkout;
- a clear description of your request;
- photos if the item arrived damaged, defective or incorrect.
This helps us assist you faster.
Helpful Links
Pupora
Cleaner homes. Happier pets.