Question 1

Where do you ship?

Accepted Answer

We currently ship to customers in the United States.

Question 2

How long does shipping take?

Accepted Answer

Orders are usually processed within 1–3 business days. Estimated delivery is usually 7–15 business days after processing. See our Shipping Policy for full details.

Question 3

How long does order processing take?

Accepted Answer

Orders are usually processed within 1–3 business days.

Question 4

How can I track my order?

Accepted Answer

Once your order ships, you will receive tracking information by email. You can also visit our Track Your Order page.

Question 5

What is the return window?

Accepted Answer

You can request a return within 30 days of delivery, subject to eligibility. Items must be unused, in their original condition and free from pet hair, stains or odors.

Question 6

Are Pupora products suitable for dogs and cats?

Accepted Answer

Pupora is designed for modern pet parents, with collections planned for both dogs and cats.

Question 7

How do I choose the right product?

Accepted Answer

Each product page includes details, dimensions and usage guidance to help you choose the right item for your pet and home.

Question 8

What if my item arrives damaged?

Accepted Answer

If your item arrives damaged, defective or incorrect, contact us within 7 days of delivery at pupora@northwoodbrands.com with your order number and photos of the issue.

Question 9

Do you offer free shipping?

Accepted Answer

Yes, free US shipping is available on orders over $50.

Question 10

Can I change or cancel my order?

Accepted Answer

If you need to change or cancel your order, contact us as soon as possible at pupora@northwoodbrands.com. Once an order has been processed or shipped, changes may not be possible.

Question 11

How can I contact Pupora?

Accepted Answer

You can contact us at pupora@northwoodbrands.com. Please include your order number if your question is about an existing order.

Frequently Asked Questions